Your business stays yours
You own the website, Shopify store and Meta and Google ad accounts. You manage products and listings, prices, inventory, orders, fulfilment, customer service and day-to-day store operations. Connected Commerce includes North Shield managing marketing and technical connections within the agreed scope, not operating your store. Product Website and Online Store do not include ad management.
You pay Shopify subscriptions, payment and transaction fees, app fees, other platform fees and any ad spend separately and directly to the providers.
Supported connections, bounded care
Connections, product catalog sync and automated handoffs depend on supported tools, plans and eligibility. Channel, account and product approvals are third-party decisions and are not guaranteed. Third-party outages and policy changes are outside our control.
Monthly Care & Maintenance begins at launch. Product Website covers proactive monthly website checks, routine fixes, reasonable customer-supplied updates and a short monthly note, plus hosting, security, backups and performance checks. Online Store adds a monthly checkout-path and order-alert check, routine technical fixes to the existing Shopify setup, reasonable banner and featured-product updates, and a monthly store snapshot with one suggested next step. Connected Commerce adds Meta and Google campaign management, campaign and offer strategy, scoped creative and content production, relevant landing-page and product-page conversion improvements, tracking, and a plain-English monthly summary of ad spend, outcomes and changes. Work follows the agreed service scope and schedule: no unlimited requests, creative, product content or campaign volume. Store operations, extensive catalog work, new custom integrations and bespoke development are not included. Larger or custom work is quoted separately before work begins.
